Privacy Policy

1. Introduction

sze-look Senior Living Residence ("sze-look", "we", "our", or "us") is committed to protecting the personal information of everyone who visits this website, enquires about our services, or joins our residence at 53 Caine Road, Mid-Levels, Hong Kong.

This Privacy Policy sets out the basis on which we collect, use, disclose, and safeguard personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong SAR ("PDPO"), and where applicable, other relevant data protection legislation.

By using this website or submitting an enquiry form, you acknowledge that you have read and understood this policy.

2. Data We Collect

Information you give us directly:

• Name, telephone number, and email address submitted through enquiry forms
• Any additional information you include in a message or note
• Dietary or accessibility preferences shared during the enquiry or residence process

Information collected automatically:

• Browser type, operating system, and device information
• Pages visited, time spent, and referring URLs (via analytics cookies, with your consent)
• IP address for security and fraud prevention purposes

Legal basis for processing: We process your data on the basis of your consent (where given), our legitimate interest in responding to enquiries and improving our services, and to fulfil any contractual obligations that arise if you become a resident.

Retention periods: Enquiry data is retained for up to 24 months. Resident records are retained for 7 years from the end of residency to meet legal and financial obligations. Analytics data is retained for 26 months.

3. How We Use Your Information

We use the personal information we hold to:

• Respond to enquiries and schedule visits or consultations
• Provide and administer residence and lifestyle services
• Send service-related communications (confirmations, updates, invoices)
• Improve the website and our services through anonymised analytics
• Meet our legal obligations under Hong Kong law

Marketing communications: We will only contact you with information about sze-look's services if you have consented to receive such messages. You may withdraw that consent at any time by writing to [email protected].

Data sharing: We do not sell your personal data. We may share information with trusted service providers (such as email delivery or IT support) who are bound by confidentiality agreements. We may also disclose data where required by law or a Hong Kong court.

4. How We Protect Your Data

• All data transmitted through this website is protected by TLS/SSL encryption
• Personal data is stored on access-controlled servers located in Hong Kong or with providers bound by equivalent security standards
• Access to personal data is limited to staff with a genuine need to see it
• We conduct periodic reviews of our data handling practices
• In the event of a data breach that poses a risk to individuals, we will notify affected parties promptly and inform the Office of the Privacy Commissioner for Personal Data (PCPD) as appropriate

5. Cookies

This website uses cookies to remember your preferences and, with your consent, to understand how visitors use the site. Cookie categories include:

• Essential cookies — required for core functionality such as saving your cookie preferences
• Analytics cookies — help us understand which pages are most useful (optional)
• Preference cookies — remember settings you have chosen (optional)
• Marketing cookies — used only if you consent to personalised communications (optional)

You can manage or withdraw cookie consent at any time on our Cookie Policy page.

6. Your Rights

Under the PDPO and applicable law, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your data where there is no longer a lawful basis for processing
• Objection — object to processing for direct marketing at any time
• Withdrawal of consent — withdraw consent for any processing that relies on it
• Complaint — lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) at www.pcpd.org.hk

To exercise any of these rights, please write to [email protected]. We aim to respond within 30 days.

7. Third-Party Links

This website may contain links to external sites (for example, mapping services or community organisations). We are not responsible for the privacy practices or content of those sites, and we encourage you to review their own privacy policies before sharing any personal data with them.

8. Children's Privacy

This website is intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted information through this site, please contact us and we will remove it promptly.

9. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The "Last updated" date at the top of this page will reflect any changes. Where changes are material, we will endeavour to notify residents and recent enquirers by email. Continued use of this website after any update constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this policy or how we handle your personal data, please reach out:

• Email: [email protected]
• Phone: +852 3260 5874
• Post: sze-look, 53 Caine Road, Mid-Levels, Hong Kong